I feel sorry for anyone who doesn't have a family member or advocate going there everyday. Ended up having to have mom go to emergency room and within 30 minutes (from blood work, urinalysis and x-ray which Brookdale said they had performed two days earlier - although I have yet to get those results which I asked for 3 months ago) the hospital found all kinds of things wrong with her. I noticed that she wasn't eating but apparently that's not something they write in there notes or pass onto family members. My mom was supposed to be recovering there from a surgery and we were planning on moving her to the Assisted Living facility there but as the days went by, mom kept getting worse. And then there were almost too many people because I could ask one person a question and they said I would have to talk to another - and another - and another and I would never get a straight answer. As the days went on, it was like pulling teeth to find anything out. I'm very disappointed because when we first went there everyone was very friendly and communicative. Please consider a different facility for your loved one. Check the Department of Health and Human Services and D.A.D.S website for citations they have received. This exact thing happened to another resident just prior to this happening to my mother. I reported this to the Department of State Health Services and the complaint was substantiated and the facility was cited. I had to place her on crisis care and I lost her 5 days later. My mother lay there for 17 HOURS with no help, pain medication, or medical treatment of any kind. I requested mobile xrays to be done and that is when we found the fractured hip. She simply put her back in bed and told no one. I went to ask a caregiver if she knew what happened, that is when she proceeded to tell she found my mother on the floor in her room screaming. When I looked over her body, I noticed a contusion to her leg. When I went to visit her, I noticed she was in pain and distress. Nor was an incident report filed, which is their policy. They did not report this fall to myself, hospice, or management. Residents can connect with the concierge service and receive assistance with personal requests, or book a beauty.ĭo not consider this facility if you care about your loved one.
Living earth cutten road free#
With the help of staff’s hospitable efforts, you can look forward to more free time. Your safety and well-being are top priorities here.īrookdale’s team works hard, providing residents with homemade meals, as well as assistance with home maintenance, housekeeping, lawn care, transportation, and so much more. A 24-hour emergency alert system is also in place, to offer added security. Families and residents can also find comfort knowing that compassionate team members are available 24 hours a day, seven days a week to be alerted to an emergency. Whether you’re looking for assistance with rehabilitation after a surgery or help bathing, dressing, or managing medications you can choose the exact services you need. As a continuing care retirement community (CCRC), Brookdale’s trained team members can assist with all of your short- or long-term health care needs. Located in the gorgeous city of Houston, Texas, you will have access here to multiple levels of care, including skilled nursing, memory care, and assisted living services. Find an array of personalized services and homelike amenities to help you age in place gracefully, at Brookdale Willowbrook Place.
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